Pfeiffer University

/Pfeiffer University

A private, liberal arts university with multiple locations in North Carolina

Background and Challenge

Established in 1885, Pfeiffer University is a private, liberal arts university with locations in Misenheimer, Charlotte and Raleigh-Durham in North Carolina.  Pfeiffer is affiliated with the United Methodist Church and prides itself on providing an authentic, student-centered educational experience meant to “prepare servant leaders for lifelong learning.”

Pfeiffer University’s VP of Digital Transformation and CIO, Dr. Ken Russell, was seeking a new print partner with the right capabilities:

Effectively help support the vision of transforming the technological landscape for their students, while lowering costs.

Increased security, accessibility of printing anywhere in color, print tracking and improved service.

We must deliver a solution that also meets an aggressive timetable for their newly relocated Charlotte campus as well as the start of a new school year.

Approach and Recommendations

We started with an analysis of Pfeiffer’s lease and service agreement to pinpoint areas of improvement, such as removing price escalators, one-sided contract and service level terms.

Software Solution

Since global print management and the ability to track prints and network devices was imperative to support the students’ needs an upgrade in the PaperCut software was chosen.

Vendor Relationship

Because of our combined experience we were able to quickly determine the providers capable of fulfilling their specific needs. The Request for Proposal (RFP) was sent to (2) qualified providers.

Benchmark Analysis

Utilizing our pricing benchmarks and extensive database, we conducted a thorough comparison and simplified the process so the Pfeiffer Team, led by Scott Perry DTT Operations Manager, could make an informed decision.


Ricoh was selected after an extensive review because of their superior support of the Technology Solution along with aggressive pricing and an impeccable service record.

The new Print Solution includes color everywhere, badge printing for security and tracking as well as streamlined and significantly improved contract terms.